They already know what’s happening
News, events, and announcements reach them directly. The desk is no longer the bulletin board.
For the people you serve
They already have questions. Now they have a place to get answers.
iCare Connect is a portal for the people you serve. Families, residents, employees, donors, and students sign in and take care of everyday needs on their own schedule. It is open at any hour, so the front desk is not the only option when the office is closed. It is one more tool in the iCare suite, and it gives control of the day back to the teams that serve.
Open 24/7
Fewer calls to the desk
Control back to your team
Open whenever they are. News, a request, dinner, a document. They handle it at midnight or midmorning, without a trip to the desk.
The everyday things they can do without calling
The portal is open at any hour. When the office is closed, people can still look something up and take care of it. Nobody waits on hold for a routine answer.
They follow a request themselves
A leak, a lock, a service visit. They can see where it stands instead of calling to ask.
Charges are there when they look
Meals, purchases, and receipts are ready on their time. They do not have to wait for office hours.
Dinner does not need a trip to the desk
They order a meal or a gift in the same place they already opened.
The papers they need, when they need them
Leases, bylaws, and forms are easy to find. No hunt through old email. No wait at the counter.
They sign up without asking around
Clubs, trips, and events are right here. Your team is not taking every name by phone.
If they already use other services with you, this can be the one place they start.
A place that fits how you serve them
Families, residents, employees, donors, and students do not all need the same front door. Give each group its own, or bring them together in one. The result is the same. They help themselves, and your team gets time back.
Employees & teams
They see what’s going on and handle the everyday items. It is not another inbox to check.
Donors & supporters
They stay close to the work they care about. No pile of extra mail.
Families & residents
They check news, a request, or dinner from home. The front desk answers the calls that really need a person.
Schools & campuses
Students, faculty, and families each get a place that fits them. Anyone who belongs to more than one community can choose where to start.
A quieter desk. A clearer day for everyone.
One more tool in the iCare suite. It is available around the clock, so the teams that serve get their day back.
They have somewhere to go
One familiar place for news, requests, dining, and the papers they need.
It feels like your organization
Your name and your language, on its own site or inside the website they already visit.
They get on with their day
They sign in and take care of it. Your team is free for the conversations that matter.
Meet them where they already go.
Give the portal its own address, or put it on the site they already trust.
Its own address
A place they bookmark, with your brand at the door.
On your website
The same help, inside the site they already visit.
Straight answers
What it does for the people you serve, and for the team that takes care of them.
What is iCare Connect?
iCare Connect is a portal for the people your organization serves. Families, residents, employees, donors, and students sign in to read news and events, follow a service request, review charges and receipts, order meals or merchandise, find documents, and sign up for clubs, trips, and events. It is open at any hour. It is one more tool in the iCare suite from Newcare International, an IOIHAN company.
Who is iCare Connect for?
It is for the people you serve. That includes families, residents, employees, donors, students, and teams. Each group can have a portal that fits how they live with your organization, and anyone who belongs to more than one community can choose where to start.
What does it do for our organization?
It takes routine questions off the phone. People check news, follow a request, review charges, order a meal, or find a form on their own, whenever it suits them. Your team spends less of the day repeating the same answers, and the front desk is free for the calls that need a person.
Will it feel like our organization?
Yes. It carries your name and your language. It can stand on its own address with your brand, or live on the website people already visit.
How do people get started?
Most people sign in with the email they already use. Campuses that need kiosk or badge sign-in can keep those flows. Once they are in, everything is in one place.
See what a quieter week looks like.
Tell us who you serve. We’ll show you the place they could open instead of calling.
Provided by Newcare International, an IOIHAN company.